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HyVac pumps are warranted for a period of 1 year from date of
purchase. This is against our defects in materials and
workmanship. All the pumps manufactured at HyVac are tested for a
period of 5 days. We run them 24 hours a day, and then test them for
a number of specifications before they are released to inventory.
They are completely tested for functionality before shipment. Our
pumps are warranted for clean air flow. Condensable vapors and other
ugly things which may be pulled through them are the customers
responsibility.
Not included in our warranty are such things as abuse. Dropping
them off of buildings, replacing the intake fittings and cracking the
center plate, running acids through them. These things are not
covered. There are many solutions on this website to help customers
determine the best course of action for minimizing and eliminating those
things that can damage a vacuum pump in use. You may laugh at
the last examples, but we really have already confronted them at one time
or another. Some other things the customer gets a jaundiced eye here
is to buy a pump then want to return it for credit 6 months later.
Look folks fair is fair and if your testing is over you don't get to
return the pump for credit. We may make an offer on your pump or
there always is Ebay or other online auction houses.
HyVac repairs on used or other pumps are for a 90 day period.
This is a basic industrial length of time for work on repairs for this
type of service.
Freight. All pumps under warrantee or not, are shipped to HyVac
with the freight prepaid. We really try hard to be honest on this
issue. After being "burned" in the past this is now our policy. If it is our mistake and the pump is under warrantee, we will
bear the inbound freight and the return freight. Too many times, we
have seen situations of abuse and the customer wants us to foot the
inbound freight because the pump is under "warrantee". Yes it
is, but not for the sulfuric acid that went through it. We
here are willing to accept our responsibilities, we fairly ask our
customers to do the same. If you abuse the pump, then accept the
costs associated with this and write it off to experience.
See also
RGA please.
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